Returns & Exchanges

Returns & Exchanges

At Jenny Jones we want you to be completely happy with your purchase. If for any reason it isn’t quite right, our returns process is designed to be simple and reassuring.

Standard Returns

If you wish to return or exchange an item, please contact us within 30 days of receiving your order.

• Jewellery must be unworn, in original condition and packaging
• Refunds are processed to the original payment method within 7 working days of receiving your return
• Exchanges can be arranged subject to availability

To start your return, please email shop@jennyjonesjewellery.com to request a return reference number and we will guide you through the process.

Returning Your Jewellery

You can return your jewellery either by post or directly to our store.

By Post

Please address your parcel to:

• Jenny Jones Jewellery
• 10 Royal Exchange Arcade
• Manchester
• M2 7EA

Include your original receipt and return reference number

Return postage is the customer’s responsibility

We strongly recommend Royal Mail Special Delivery (or another fully insured, trackable service)

Items remain your responsibility until safely received by us

In‑Store Returns

Online purchases may also be returned to our Manchester store.

Please bring your original receipt and the item(s) you wish to return and we will process your refund or exchange.

Exclusions

Some items are created or adjusted specifically for you and therefore cannot be returned or exchanged:

• Bespoke, commissioned and specially sized jewellery
• Vintage pieces that have been resized or altered
• Earrings — non‑returnable for hygiene reasons

Our team are always happy to advise before purchase, share additional photographs or help with sizing to give you complete confidence in your choice.

Faulty Goods

We carefully inspect each piece before dispatch, but if you believe your jewellery is faulty please contact us within 30 days of delivery to obtain a return reference number.

Faulty items will only be accepted if delivered damaged or if a manufacturing fault appears within 30 days of receipt.

All returned items will be inspected — damage due to normal wear and tear will not be considered a manufacturing fault.

Where possible, faulty items may be repaired or replaced; if this is not possible, a refund will be offered.

Repairs for items that have suffered wear and tear outside this period may be available as a chargeable service, with costs confirmed before work begins.

Refunds & Credit Notes

Refunds are made to the original payment method within 7 days of receiving your cancellation notice.

Alternatively, you may request a credit note to use online or in‑store against a future purchase.

Refunds and credit notes can only be issued once items have been returned in their original packaging and condition, with proof of purchase.

Need Help?

If you’re unsure whether your item is eligible for return, or you would like advice before making a purchase, our Customer Care team are here to help. Please contact us by email or call us on 0161 839 0102 and we’ll be delighted to assist.