Returns Policy

Returns

This applies to online returns only.

At Jenny Jones Jewellery we hope that you love your purchase but in case you should want to return it, we are pleased to offer a full refund or exchange on any of our items returned unworn, with security tag intact and a copy of the original receipt within 14 days.

This does not affect your statutory rights, including your right to claim a replacement where goods are faulty.

We do fully advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

To request to return your item please email shop@jennyjonesjewellery.com or telephone 0161 839 0102 to obtain a returns reference number within 7 days of delivery. Please let us know the reasons for return.

Please note:

Earrings are non-returnable due to hygiene reasons. This does not affect your statutory rights.

Altered (including resizing) and engraved items are also non returnable.

Bespoke items are also exempt from return and exchange under any circumstances due to this item not being standard stock, this has been made uniquely for the you .

Jenny Jones Jewellery does not accept returns of any items that have been worn and have also had the security tag removed. If any item(s) has been received without a tag, customer should notify us on the same day they wish to return.

Please see the terms and conditions below.

We offer two options for returning your purchase to us.

Return by Post

Items can be returned direct to Jenny Jones Jewellery within 14 days for a full refund or exchange.  Please address your returned package to:

Jenny Jones Jewellery
10 Royal Exchange Arcade
Manchester
M2 7EA

Within the package make sure you have relevant documentation for the refund process (original receipt and return reference number)

Please note:

We do not offer a free returns policy. The customer is required to pay return postage charges.

Insurance for returning items is highly recommended as the customer is fully responsible for the item until it reaches Jenny Jones Jewellery.

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Jenny Jones Jewellery by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

We will endeavour to process your refund as quickly as possible and in any case within 14 days of receipt of notification. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive a faulty or incorrect item please contact Jenny Jones Jewellery by Phone 0161 839 0102 or by email shop@jennyjonesjewellery.com

Return to our Store

Online purchases may be returned to Jenny Jones Jewellery.

Please bring the original receipt and the item(s) you wish to return and our store will be pleased to process your refund or exchange to the same amount as purchased.

How to return faulty goods (Online)

In order to return faulty item(s) you must obtain a Returns reference number by emailing us at shop@jennyjonesjewellery.com and follow the definitive returns process as specified above.

Faulty items will only be accepted if the item(s) are delivered to the customer damaged or there is a consequential manufacturing fault within a period of 12 months after delivery.

All items returned as faulty will be inspected and any damage regarded as normal wear and tear will not be accepted as faulty.

Where possible items may be repaired on request, but only where such items are deemed faulty and repairable.
It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service which will be quoted in advance before any work carried out, this will also cover the cost of shipping and any other costs incurred.

Conditions

When returning items to Jenny Jones Jewellery, the item(s) must be in perfect condition with original packaging and accompanied with a copy of the original receipt.

If the return surpasses the time frame provided, it will be at the discretion of Jenny Jones Jewellery to allow an exchange or credit note for the piece of jewellery to the same value.

Receiving your refund.

Refunds to you will be made within 30 days of the date of cancellation notice. The refund will be in the same form as original payment.

Alternatively, you can request a credit note that can be used against future purchase at www.jennyjonesjewellery.com or in store.

Gift Returns

If you have received an item from Jenny Jones Jewellery as a gift you can return it for an exchange or a credit note within the parameters outlined in this Returns Policy. Please call us on 0161 839 0102 or email shop@jennyjonesjewellery.com to arrange this.